Shipping Policy

At Nolmera, we are committed to delivering your order in a reliable and efficient manner.

If you have any questions, please contact us at:
📩 support@nolmera.store

1. Order Processing

All orders are processed within 1–5 business days (Monday to Friday, excluding holidays).

During periods of high demand, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with your shipping details.

2. Delivery Times

Estimated delivery times:

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • International: 7–15 business days

Please note that delivery times are estimates and may vary depending on location, carrier operations, and external factors.

3. Shipping Methods

We work with reliable logistics partners to ensure safe and timely delivery.

Depending on your location, your order may be shipped via:

  • Major carriers (such as DHL, FedEx, UPS)
  • Local postal services

The shipping method is selected automatically based on your delivery address and availability.

4. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions on selected products or regions.

5. Tracking Information

Most orders include tracking information.

  • Once your order has been shipped, you will receive a tracking number via email
  • Please allow 2–5 business days for tracking updates to become active

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other related fees may apply.

These charges are determined by local authorities and are the responsibility of the customer.

7. Delivery Issues

If you experience any issues with your delivery, please contact us within 48 hours of the expected delivery date.

We will work with the carrier to assist in resolving the issue as quickly as possible.

8. Address Accuracy

Please ensure that your shipping address is correct at checkout.

Nolmera is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

9. Delivered Orders

If tracking confirms that your order has been successfully delivered to the address provided at checkout, Nolmera is not responsible for lost or stolen packages.

We recommend contacting your local carrier for further assistance.

10. Delays

While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to factors outside our control, including:

  • High demand periods
  • Carrier delays
  • Customs processing

We appreciate your patience and understanding in such cases.

📩 For any further questions, please contact us at:
support@nolmera.store