FAQ
What currency are the prices displayed in?
All prices on our website are displayed in USD ($).
I just placed an order — when will it ship?
Orders are processed within 1–5 business days (Monday to Friday).
Once shipped, delivery typically takes:
- United States: 5–10 business days
You will receive tracking information once your order has been dispatched.
Please allow 2–5 business days for tracking updates to become active.
If you do not receive tracking details within 7 business days, please contact us at:
📩 support@nolmera.store
How long does shipping take?
Estimated delivery times:
- United States: 5–10 business days
- Canada: 7–12 business days
- International: 7–15 business days
Delivery times may vary depending on your location and carrier operations.
Can I cancel my order?
Orders can be canceled within 12 hours of placement.
After this time, your order may already be processed.
If your order has been shipped, you may request a return after delivery.
I entered the wrong address — what should I do?
Please contact us immediately at:
📩 support@nolmera.store
We can update your address before the order is processed.
Once the order has been processed or shipped, changes may not be possible.
I’m not satisfied with my order. Can I return it?
Yes — you may request a return within 30 days of delivery.
To be eligible:
- Items must be unused and in original condition
- All tags must be attached
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
Once your return is received and inspected, your refund will be issued to your original payment method.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery at:
📩 support@nolmera.store
We will resolve the issue as quickly as possible at no additional cost.
Where is my order?
Once your order has shipped, you will receive a tracking number via email.
If your tracking has not updated yet, please allow 2–5 business days for the carrier to activate it.
If you still need help, contact us with your order number.
Why hasn’t my tracking updated?
Tracking updates may take a few days to appear after shipment.
This is normal and depends on the carrier.
If there is no update after several days, feel free to contact us.
Do you offer refunds without returns?
In some cases, we may offer a partial refund or alternative solution depending on the situation.
Please contact our support team, and we will assist you with the best possible resolution.
I have a question that wasn’t answered. Can you help?
Of course — we’re here to help.
📩 Contact us anytime at: support@nolmera.store
For faster support, please include:
- Your order number
- A clear description of your request